Help
Application - Help
Table of Contents
Getting Started

AG Connect and One AG are American Greetings Single Sign-on (SSO) systems.

  • Contact Information
    • AG Connect users: For log in issues or AG Connect account questions and errors - Call Center (1-800-AG-CARDS).
    • All other users: Log in issues call - Help Desk (x4949 option 4 then 1 or 1-866-631-4364).
  • Technical Requirements
    • IBM compatible computers IBM compatible computers
      • Internet Explorer 5.x and above
    • Macintosh computers
      • Safari 1.0
      • Internet Explorer 5.x and above
Browser Configuration - To maintain an AG Connect login session, the browser is required to be configured to accept Cookies and Javascript must be enabled.

Note: Your system's security may require that you have administrator level privileges to perform the steps below. If you are unable to perform the following actions, please consult with your system administrator or person(s) that setup/configured your computer.

  • Enabling Cookies (Internet Explorer 5.x for Windows)
    1. Go to the Tools menu and select Internet Options.
    2. Click the Security tab at the top of the Internet Options window.
    3. In the box at the top of the window, make sure the Internet icon is highlighted. If it is not, click it once to highlight it.
    4. Click the Custom Level button at the bottom of the window.
    5. Scroll down to Cookies and make sure that the box next to Accept cookies is checked.
    6. Click OK to close the Security Settings window.
    7. Click OK to close the Internet Options window.
  • Enabling Cookies (Internet Explorer 6.x or 7.x for Windows)
    1. Go to the Tools menu and select Internet Options.
    2. Click the Privacy tab at the top of the Internet Options window.
    3. If the Default button is available, click it.
    4. Click OK to close the Internet Options window.

  • Enabling Javascript (Internet Explorer 5.x, 6.x or 7.x for Windows)
    1. Go to the Tools menu and select Internet Options.
    2. Click the Security tab at the top of the Internet Options window.
    3. In the box at the top of the window, make sure the Internet icon is highlighted. If it is not, click it once to highlight it.
    4. Click the Custom Level button at the bottom of the window.
    5. Scroll down to the section marked Scripting and find the item labeled Active Scripting.
    6. Make sure the Enable button is marked.
    7. Click OK to close the Security Settings window.
    8. Click OK to close the Internet Options window.
Sign On / Password
  • Login Procedure
    • When logging on, you will be required to enter your assigned AG Connect User id and Password issued by Security Administration. If you did not enter the information correctly, the Login dialog will reappear with an error message. Verify your password to ensure that it is correct. If you receive notification that your password has expired, please change your password and follow the password guidelines specified below.
    • There is a maximum of 5 invalid login attempts allowed. After 5 invalid attempts, your account will be locked and an error message will be displayed. If your account becomes locked, please contact the Help Desk (ext. 4949 - Option 6 for One AG help) or the Call Center (1-800-AG-CARDS) with this error.
    • If you do not have a AG Connect account, please contact Security Administration. Your managers authorization is required before the account will be created for you.
  • Password Expiration
    • Your password expires after 120 days and you must establish a new password to ensure secure access protection.
  • Password Guidelines - Remember to follow these password guidelines when creating a new password for your account.
    • Passwords must contain at least 6 characters and cannot include spaces or punctuation.
    • Password must contain at least 4 alpha characters, 2 numeric or special characters and cannot repeat more than 2 characters.
    • Passwords are case sensitive for security. This means that if you type your password in capital letters, lower-case letters or a combination of both, you must type it exactly the same way each time you sign in.
  • Forgot Your Password
    • Contact the Help Desk (ext. 4949 - Option 8 for One AG help) or the Call Center (1-800-AG-CARDS) if you forgot your password.
Glossary
  • Single Sign-on
    • Single Sign-on (SSO) is a specialized form of software authentication that enables you to authenticate once and to navigate to other areas of this site without re-entering your sign-on information.
  • Single Sign-on Account
    • Your Single Sign-on account refers to your Single Sign-on User id and Password issued by Security Administration.
  • Cookie
    • A cookie is a very small data file that is placed on your computer and is used to recognize you when you sign on or return to a site. As a security feature, the cookie is active only during your browser session or until you log off. Unauthorized users may use your browser to access your personal information if you step away from your computer without closing your browser or logging off.